The following are some frequently asked questions about web sign-on:
All secured web sites have a timeout setting. This means your web session will become invalid after a certain period of inactivity. This is a security precaution so that your account cannot be used if you are away from your computer for a period of time. Depending upon the security of the information presented on each website, the timeout settings will vary. Highly-sensitive websites typically timeout after 15 minutes of inactivity.
For Australia and New Zealand users, contact +61-288673333 for support.
Click the "Forgot Password" link. You will be asked to provide your User ID. Your password will get reset and an email will be sent to you with this temporary password. The next time you login using this temporary password, you will be prompted to create a new password.