The following are frequently asked questions about logging into Sherwin-Williams' applications:

Unfortunately, they cannot. Your Sherwin User ID security is only for apps like MySherwin; whereas, your Digital Workplace ID security is utilized strictly for Cloud applications using Microsoft Azure SSO.

Microsoft Azure utilizes it's own MFA and SSPR, both of which are secured by only you and not shared with the Company.

The "Manage Your Account" link allows you to change your password, challenge questions and challenge response answers. You can change these at any time.

No. In our continued pursuit of Operational Excellence, we have been striving to offer employees a simple and convenient way to access company and personal information electronically. As the amount of information available to SW employees expands with new web services, it becomes increasingly important to keep this information secure, yet simple for employees to access. To accomplish this task and provide the most convenient experience for our employees, SW issues all employees a standard User ID for logging into company web sites.

Challenge Questions are special questions that you must answer during the New Account Process (as a first time user). The answers you provide, your Challenge Responses, will be used as a confirmation if you ever need to reset your password. It is important for you to remember which Challenge Questions and the corresponding Challenge Responses you select during the registration process. You are the only source for the data you provide. It is only used to reset your password in the event it is forgotten. Please do not share your Challenge Answers and Challenge Responses with peers or family members.

Yes, Click the "Manage Your Account" link.

All secured web sites have a timeout setting. This means your web session will become invalid after a certain period of inactivity. This is a security precaution so that your account cannot be used if you are away from your computer for a period of time. Depending upon the security of the information presented on each website, the timeout settings will vary. Highly-sensitive websites typically timeout after 15 minutes of inactivity.

Our Global Service Desk is available to all employees 24 hours a day, 7 days a week, 365 days a year. Please contact our Global Service Desk at +1 (216) 566-2997. For those having problems creating their accounts for the first time, or if you forgot your User ID, please contact your Direct Manager prior to calling the Global Service Desk.

Occasionally, your personal information may not be entered into our HR system before you start working. Please contact your Direct Manager if you are unable to establish your identity; or, you can wait and try again in 24-48 hours.

Reset your password using the "Forgot Password" link. If you have trouble using the Reset Password functionality, please contact our Global Service Desk - available to all employees 24 hours a day, 7 days a week, 365 days a year by calling +1 (216) 566-2997.

If you have forgotten your Sherwin User ID or Digital Workplace ID, please contact your Direct Manager.

We encourage your comments and questions. Please submit comments via MySherwin Feedback, or send to

Currently, only one mobile device may use the Mobile Authenticator app. If you would like to use more than one device, you can choose to have your verification code sent via SMS.

The information you provide here will only be used for the purposes of user authentication and identity verification in some circumstances when accessing company systems, such as when accessing certain systems from outside the company network, or to verify your identity for company password resets. Your information will be secured in accordance with the company's Employee Privacy Policy available on mySherwin, or from Human Resources.

Multi-factor Authentication (MFA) provides additional protection when logging into company systems. Access to systems protected by MFA requires both a password and a verification code. The code will be provided through the contact method selected during registration/opt-in. Example contact methods include a mobile phone that can receive texts or an email address. Company mobile phone numbers and company email addresses are acceptable contact methods, in addition to personal emails and mobile numbers.

Clearing the browser's cookies will ensure you will be prompted to utilize your Verification Code the next time you log in. Refer to your browser's Help Menu for the steps to clear cookies.

This site may use cookies to enhance the security of your session and the MySherwin systems, to improve the functionality of the site, and to collect information regarding your location, preferred language, internet service provider, your browser type, and other related information in order to provide you with appropriate content. Please refer to the Employee Privacy Policy for more information about the types on information we collect and our legal basis for collecting that information.

When you use a web browser to access this site, you may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Click the "Help" menu of your browser to learn more about how to change your cookie preferences. The operating system of your device may contain additional controls for cookies. Please note that disabling cookies may affect your ability to access and use the site.

Depending upon what country you live in, this value is:

Argentina Documento Nacional de Identidad (National Identity Document)
Australia ADP Payroll ID
Belarus VAT Number
Belgium National Number
Brazil CPF (Taxpayer's File for tax returns)
Bulgaria Edinen grazhdanski nomer (EGN) - Uniform Civil Number
Brazil Cadastro de Pessoas Físicas (CPF)
Canada Social Insurance Number (Canadian SIN)
Chile Unique Roll Tributary (RUT)
China Resident Identity Card - Identity Card Number
Czech Republic Birth Number - Rodné Císlo (RC)
China PRC Card Number
Chile Payroll or Employee Number
Denmark Personal Identification Number (CPR)
Ecuador Identity Card
Finland Personal Identity Code - Henkilötunnus (HETU)
France Insee Code Social Insurance Number (ADP ID)
Germany Taxpayer Identification Number
Ireland Personal Public Service Number (PPS)
Italy Tax Code (Codice Fiscale)
Korea Resident's Registration Number
Lithuania Asmens kodas - Personal Code
Malaysia NRIC No
Mexico Payroll or Employee Number
New Zealand Payroll ID
Norway Birth Number
Peru National Identification Document (DNI)
Philippines Tax Identifier Number (BIR TIN)
Poland PESEL (Social Security Number
Portugal Número de identificação fiscal (NIF)
Romania Numerical Personal Code (CNP)
Russia Taxpayer Identification Number
Singapore NRIC
Spain National Identity Document - Documento Nacional de Identidad (DNI)
Thailand Population Identification Code
UK National Insurance Number (NINO)
Uruguay Identity Card
USA Social Security Number (SSN)
Venezuala Identity Card
Vietnam CMND